The Offshore Solution:

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Insider Report: How to Optimize Business Processes to Increase Profits While Decreasing Costs

Questions and Answers

Is our information secure?

The straightforward simple answer is yes. DPS sets very specific guidelines as to how all data is stored, transmitted and secured. We require encryption and enforce strict security protocols and guidelines to ensure that no your information is safe. DPS is compliant with Gramm-Leach Bliely (GLBA), HIPAA and Sarbanes-Oxley (SOX).

Physical Security

• Biometric access controls
• Audit trail records to identify the circumstances under which particular information has been accessed
• Offsite storage for digital audit trail records
• Biometric entry and exit locks keyed to individual reviewers to monitor access
• Additional badge identification
• Time and location information access restrictions
• Escort program for visitors
• Visual and motion detection surveillance
  

Data Security

• Secure web access incorporating Proxy/Firewall NAT and Port filtering
• Each individual client team working on a local subnet based on a client/server architecture with a United States data source supported by Citrix or other X-Windows platform
• PCs with biometric access tracking, limited user rights, and disabled media drives and USB/printer ports
• Individual PC firewall and antivirus protection
• Network monitoring and tracking

Personnel Security Measures

• Comprehensive background checks
• Staff security training
• Full time security personnel

Other Security Protocols

• Review team may not use cell phones, cameras, or PDAs in client project areas
• No paper or writing instruments except as necessary for the project and as supplied by the outsourcing provider
• Paper shredded and writing instruments collected at the end of each work session
• All reviewers and personnel required to execute confidentiality and nondisclosure agreements upon hiring

Question:
How long does it take for the work to get done?
Answer:
The trained professionals at DPS offer a very fast turn-around time of just 24-72 hours from date information is received. With DPS your work is still being done, even while you’re sleeping!

What happens when changes need to be made?
Answer:

Our team works with you and adjusts to your changing operating conditions. If forms, or processes change, our team is flexible enough to change with you.

Aside from form preparation, are you able to provide report generation/data analysis?

Yes, if you have special reports or data analysis that needs to be done on a consistent basis then we may be able to help you with that as well. It depends on the depth of the task, but we will always work with you to find possible solutions.